Privacy Policy

Introduction

RV18 Group Pty Ltd (ABN 96698316684) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal information:

Your name and contact details (email address, phone number, postal address)
Information you provide through our contact form or email correspondence
Records of communications between us
Technical data such as your IP address, browser type, and device information when you visit our website

How We Collect Information

We collect personal information in the following ways:

Directly from you: When you contact us via email or through our website contact form.
Automatically: When you browse our website, we may collect technical information using cookies and similar technologies.
From third parties: In some cases, we may receive information from publicly available sources or third parties, in accordance with the law.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can configure your browser to reject cookies, but this may affect website functionality.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide requested information about our services
To communicate with you about our services and business updates
To improve our website and user experience
To comply with our legal and regulatory obligations
To administer and protect our business and website

Disclosure of Information

We may disclose your personal information in the following circumstances:

With your consent
To our professional advisors, including legal and accounting firms, where necessary
To government or regulatory authorities as required by law
In connection with a business transaction such as a sale of assets or merger

We will not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage, access controls, and regular security assessments. However, no data transmission over the internet can be guaranteed as completely secure.

Access and Correction

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw your consent for us to hold or use your information, subject to legal requirements

To exercise these rights, please contact us at [email protected].

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Australian laws and regulations.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We will investigate your complaint and respond within a reasonable period. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Company: RV18 Group Pty Ltd
ABN: 96698316684
ACN: 698316684
Location: Victoria, VIC 3178, Australia